Privacy Policy - eCommerce Policies
Privacy Policy
What information do we collect?
•We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
•When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
•We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
•Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
•To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
•To allow us to better service you in responding to your customer service requests.
•To quickly process your transactions.
•To administer a contest, promotion, survey or other site feature.
•If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include The goodworx Foundation. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by clicking "opt-out" at the bottom of any email. Please note that due to email production schedules you may receive any emails already in production.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also review our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
eCommerce Policies
Money Back Guarantee
We offer money back guarantees on all of our products. If you are not completely satisfied with the product for any reason, simply return the unused and used portion for a refund. 100% credit will be issued for unopened merchandise returned within 30 days of your receiving the original order. There will be a 25% administrative processing fee calculated against the total cost of all opened products being returned.
Also, the customer will be responsible for all original and return shipping costs. We will not accept product returns without a proper return authorization code (RAC) and we will only provide return authorization codes (RACs) no later than 30 days after an order was received
Normal Returns
Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send unapproved product returns back to us. All shipments returned without a return authorization code (RAC) will be refused. Sorry, there will be absolutely no exceptions.
Please call us 1-800-997-7720 during our normal business hours or email us at CustomerService@goodworxfoundation.org with a request for a product return authorization code (RAC) prior to returning any merchandise. Merchandise must be returned in sealed sellable condition in order to receive complete product credit.
Damaged Shipments
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt, email us at CustomerService@goodworxfoundation.org We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise
International Orders
International Orders are shipped via FEDEX International or USPS Global Priority Mail. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country (see additional restrictions below).
International Shipping Restrictions:
1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."
3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as "unclaimed."
4) The customer is responsible for any duties or taxes that may apply.
Order Processing Schedule
Orders received before 1 PM eastern standard time will be processed and usually ship that same day. Orders received after 1 PM eastern standard time will be processed immediately but will not ship until the following day. We don't ship on weekends or holidays. Any orders placed on Saturday or Sunday will be shipped on Monday. All shipping times and dates are subject to change without notice.
Shipping Options
We ship all orders (All 48 contiguous US States/PO Box Addresses) to either your home or place of business in discreet packaging utilizing either USPS Priority Mail, UPS Ground, FedEx, and DHL shipping methods. The shipping choice is determined by the utilization of our proprietary shipping intelligent e-software solution. Our software bases your shipping method by coupling your ship to location (zip code) to the most efficient shipper. Upon shipment of your order, you will be emailed a shipment confirmation and a tracking number so you can track your order (UPS shipments only). Please be aware of the fact that USPS does not provide package tracking information with their shipments. *UPS and FedEx do not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date. Free Shipping Get Free shipping for Orders of $100.00 or more being shipped via FedEx Ground, UPS Ground, or USPS Priority, within the 48 contiguous United States.
